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Cancellation & Refund Policy

Last updated: October 2026 (effective 12 October 2026)

At BalloonDekor, every decoration is carefully planned and customized for your celebration. Once a booking is confirmed, we immediately begin reserving decorators, balloons, props, personalized materials, and time slots to ensure timely execution. As many of our products and services involve advance preparation and limited scheduling capacity, our cancellation and rescheduling policy is designed to be fair to both our customers and our team.

Cancellation Policy

Cancellation can only be requested for a specific booking, by raising a cancellation request from your BalloonDekor account (My Account → Help & Support) or by contacting our support team. The charges depend on how close the request is to the scheduled start time of your event:

  • Less than 24 hours before the event: The booking cannot be cancelled and no refund will be given, as decorators, materials and logistics are already assigned for your booking.

  • More than 24 hours before the event: A flat cancellation fee of 25% of the total order value will be deducted from the amount paid, and the remaining amount will be refunded. If the amount paid is less than the cancellation fee, no refund will be due.

Need a different date instead? Rescheduling is free when requested more than 24 hours before the event, subject to availability. See the Rescheduling Policy below.

Any refund approved under this policy will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Special Occasion Bookings

Certain dates experience exceptionally high demand, and decorators, inventory, and logistics are reserved well in advance. Therefore, bookings made for these occasions are non-cancellable and non-refundable.

This includes, but is not limited to:

  • Valentine's Day (13th & 14th February)

  • Christmas

  • New Year's Eve

  • New Year's Day

  • Mother's Day

  • Father's Day

  • Raksha Bandhan

  • Diwali

  • Eid

  • Other festive or special event dates announced by BalloonDekor

Weather & Force Majeure

While we make every effort to complete every booking as scheduled, certain situations may be beyond our reasonable control. These include severe weather conditions, natural disasters, government restrictions, strikes, road closures, public emergencies, or other force majeure events.

In such circumstances, BalloonDekor will make reasonable efforts to offer a suitable rescheduling option based on availability. Refunds may not be applicable where services are affected due to circumstances beyond our control.

Customer Delay or Venue Issues

Our decorator will wait for a maximum of 30 minutes from the scheduled reporting time.

If the decoration cannot begin because of reasons attributable to the customer, including but not limited to:

  • Customer not being available at the venue

  • Venue access restrictions or permission issues

  • Incorrect address or contact details

  • Delay in providing entry or setup access

  • Any other customer-side delay preventing execution

the booking will be considered as Decoration Attempted. In such cases, the booking will be treated as completed for operational purposes, and no refund, cancellation, or rescheduling request will be entertained.

Rescheduling Policy

We understand that plans may change, and we will always try our best to accommodate rescheduling requests whenever possible.

  • More than 24 hours before the event: Rescheduling is available at no additional charge, subject to decorator and slot availability.

  • Less than 24 hours before the event: Rescheduling requests will be considered only in exceptional circumstances and are subject to management approval and availability.

  • Special occasion bookings: Rescheduling is not permitted for bookings made on peak festive or special event dates.

Any change in decoration package, event location, event timing, or city during rescheduling may result in additional charges, depending on the revised requirements and availability.

Cakes, Flowers & Personalized Products

Cakes, flowers, chocolates, customized products, printed materials, and other perishable or personalized items are prepared specifically for each order. Once preparation has started, these items cannot be cancelled, refunded, exchanged, or rescheduled.

Same-day cancellation requests for such products will not be accepted.

Important Notes

  • BalloonDekor reserves the right to refuse cancellation or rescheduling requests that do not comply with this policy.

  • Refunds, where applicable, will only be processed after verification and approval by our support team.

  • Any promotional discounts, coupon benefits, convenience charges, or payment gateway fees may not be refundable.

  • BalloonDekor reserves the right to update or modify this policy at any time without prior notice. The current policy applies to all bookings, including bookings made before it was last updated.