Get in Touch 🎈
Questions about a booking, a custom theme, or delivery? Our team typically replies within a few hours.
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Call us
+91 82820 25444
+91 82820 25444
Email us
support@balloondekor.com
Working hours
Mon – Sun · 10:00 AM – 7:00 PM
Find us
BalloonDekor — India ka Party Expert
Frequently Asked Questions
Quick answers to the things people ask us most.
How do I book a decoration?
Browse our catalog, pick a package, choose your date & time slot, and complete checkout. Our team handles the entire setup at your venue.
Which areas do you serve?
We serve 100+ cities across India, with same-day service in most major cities for orders placed before 12 PM (subject to availability).
Can I customise a decoration?
Absolutely. Add your theme in 'Special Instructions' at checkout, or message us here with what you have in mind and we'll tailor it for you.
What is your cancellation policy?
Cancellations are not possible within 24 hours of the event. If you cancel more than 24 hours before, a flat 25% of the total order value is deducted as a cancellation fee. Rescheduling is free more than 24 hours before the event, subject to availability.
How can I track my order?
Sign in and go to Dashboard → Orders for live status, or contact us with your order ID and we'll update you right away.