Booking & Cancellation Policy - BalloonDekor
Booking Policy:
- • We recommend booking our services 7-10 days in advance to secure your preferred slot. Our availability fills up quickly, so early reservations are ideal.
- • We do accept last-minute bookings up to 12 hours before the event, subject to availability. To confirm a last-minute booking, please contact us at 8910960060.
Cancellation Policy:
- • Less than 24 hours before the event: No refund will be provided.
- • 24 to 72 hours before the event: A cancellation fee of ₹1000 or 50% of the amount paid (whichever is lower) will be charged.
- • 3 to 7 days before the event: A flat cancellation charge of ₹500 will apply.
- • 7 days or more before the event: No cancellation charges.
Exceptions:
- • In case of adverse weather conditions or unforeseen circumstances (acts of nature), rescheduling is allowed, but no refunds will be issued.
- • Perishable items (cakes, bouquets, etc.) are non-refundable, non-cancellable, and non-reschedulable.
- • For bookings on Valentine's Day (13th & 14th Feb), Christmas (25th Dec), New Year's Eve (31st Dec), and other special event days, cancellations are not permitted due to the special nature of these packages.
- • For Room & Decoration Packages or Candlelight Packages, 100% of the package cost will be forfeited in case of cancellation.
Reschedule Policy:
- • Less than 24 hours before the event: Rescheduling is subject to approval.
- • 24 hours to 3 days before the event: Rescheduling is allowed at zero additional fee.
- • 3 days or more before the event: Rescheduling is allowed at zero additional fee.
- • Rescheduling is NOT available for bookings on Valentine's Day (13th & 14th Feb), Christmas (25th Dec), New Year's Eve (31st Dec), and other special event days.
Other Information:
- • Cake and Bouquet orders cannot be canceled on the same day of the event.
Operating Hours:
- • We operate Monday to Saturday, 10 AM - 7 PM. (Closed on Sunday)
For further assistance, contact us at 8910960060.